Contact Us

Contact

How Can We Help?

Questions about reformers, saunas, cold plunges, or your order? Our wellness team is ready to assist. Owned and operated by PrimeSoul Wellness.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@PrimeSoulWellness.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take for my order to arrive?

Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days, so total delivery time from your order date is 6 to 11 business days. Every shipment includes tracking so you can follow your order every step of the way.

Do you offer free shipping on reformers and saunas?

We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For complete details, please visit our Shipping Policy page.

What is your return policy for large wellness equipment?

We want you to feel confident in your purchase. If your item does not meet your expectations, please contact our team within the return window outlined in our Return Policy. We will walk you through every step of the process to make it as simple as possible.

Can I exchange my purchase for a different model?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our support team by email or phone, and we will help determine the best path forward. Please have your order number ready when you contact us.

How do I choose between different Pilates reformer models?

The right reformer depends on your experience level, available space, and how you plan to use it. Each product page includes detailed specifications, dimensions, and resistance settings to help guide your decision. If you still have questions, our team is happy to provide personalized recommendations.

What are the power requirements for infrared saunas and red light panels?

Power requirements vary by model and are listed on each product page under the specifications section. Most of our infrared saunas and red light therapy panels are designed for standard household outlets. If you have specific electrical questions about a particular unit, our team can provide detailed guidance before you purchase.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Every inquiry receives a thoughtful reply within one business day from our dedicated support team.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Curated Selection

Every reformer, sauna, and cold plunge in our collection is carefully selected for build quality and performance.

Free Shipping

Most orders ship free within the Continental U.S., with tracking included on every shipment.